Why stress management and time management go hand in hand
As professionals, we’re all bound to experience feelings of stress at some point in our careers. There are some people who are susceptible to experiencing stress more than others, particularly those in highly demanding careers and job roles. However, 55% of employees report feeling stressed on a daily basis, regardless of their job industry or … Continue reading Why stress management and time management go hand in hand
How to boost your emotional intelligence for marketing success
Only 1 in 3 consumers believe their favourite brands truly understand them. So, as a business, what can you do to make sure every single one of your customers feels understood? Two words: Emotional intelligence. Many marketers consider Emotional Intelligence (EQ) to be one of the most influential factors that drives sales and makes an impact – and … Continue reading How to boost your emotional intelligence for marketing success
Optimising your onboarding process for client retention
“You’re going to be defined by your first 90 days. You’ve got to act.” – Jack Welch, former GE CEO Signing new clients is essential for business growth, but retaining those customers is just as (if not more) important. Did you know that your clients are three times more likely to leave within the first 90 days? So, … Continue reading Optimising your onboarding process for client retention
Making the most of data for customer success management
A transformation of the customer success arena has taken place. New strategies and methods have appeared and been refined by the experts of the field. The role of customer success professionals has also been expanded in this digital age, as businesses take on a more active role in social issues. The quantity and variety of … Continue reading Making the most of data for customer success management
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Lisiane Ndong 